Sunday, November 28, 2021

Dry run of new Clark airport terminal’s self-service check-in held

Oct 23, 2021 @ 10:43
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The Luzon International Premiere Airport Development Corp. (LIPAD), which operates the Clark International Airport, recently conducted a dry run of the new terminal’s self-service check-in process.

With representatives from partner airlines and ground handlers, the dry run consist of contactless self-service check-in kiosks and automated bag drop, a first in the Philippines.

The dry-run is part of the Operational Readiness and Airport Transfer (ORAT), a comprehensive and extensive set of measures to ensure that all processes run smoothly and all personnel are trained with the newest technologies in place.

A total of 25 airlines and ground handlers participated in the trial run, including Cebu Pacific, Emirates, Qatar Airways, Jin Air and Jeju Air. LIPAD personnel posed as the passengers during the check-in and bag drop processes.

Andrew Tan, director and deputy head of airport operations of Changi Airports International (CAI), said: “Airlines and ground handlers are among the key stakeholders required for an ORAT to be successful.”

“We are pleased to be working with LIPAD to ensure a smooth transfer of operations to the new Terminal 2,” he said.

“The trials are conducted after several online workshops, and the on-ground exercise further aids stakeholders in addressing concerns and allows airlines and ground handlers to familiarise themselves with the new check-in facilities and processes,” Tan added.

He said more trials would be organised in the coming months.

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